Terms and Conditions

Please read these terms and conditions governing the use of our website. Using our web site indicates that you accept our terms and conditions. This does not affect your statutory rights. If you DO NOT accept these terms and conditions please close your web browser.


This website is operated by iPod Surgery and may be referred to as We, Us, Our or the company.


All prices are in UK Sterling.

All prices are inclusive of VAT.


If, following an escalation, the client fails to contact iPod Surgery within a 90 day period to accept of decline the escalation; we shall dispose of the respective iPod.


Delivery costs are stated on the website but we reserve the right to increase this cost to reflect any direct or indirect costs past onto the company.

Any goods shipped to you must be examined as soon as possible. If any goods are damaged or missing you must inform the courier immediately and inform iPod Surgery within 24 hours by emailing us via customer.service@iPod-surgery.co.uk.

Any packaging must be kept for inspection at a later date.

Depending on the delivery methods you have selected, you may be asked to sign for the goods to confirm there receipt. If you are unable to check the packaging and contents at that time you must sign for the parcel as 'Contents Unchecked'. Failure to do so may affect any claims made thereafter.


If you wish to claim a refund then you must contact us within 7 days of the invoice date and state you case – please email us at customer.service@iPod-surgery.co.uk.


Any repair made to your equipment will be repaired at no extra cost should they fail with the same part failure within 90 days. This excludes faults relating to physical or accidental damage.


iPod Surgery recognises and will adhere to consumers rights under the Distance Selling Regulations.

If you wish to cancel a repair you must provide written (email) notice seven working days from the day after that on which you agree to go ahead with the repair, otherwise referred to as the ‘Date logged’. This can be referred to as the ‘Cooling Off Period”.

This right to cancel does not apply, unless agreed otherwise, to services that begin before the end of the cancellation period providing the supplier has informed the consumer before the conclusion of the contract, in writing or another durable medium, that he will not be able to cancel once performance of the services has begun with his agreement.

If a repair to your equipment fails within 90 days with the same fault then contact us to arrange return. This will be at our cost. If the fault is deemed to be different then you may be liable for these costs. If the fault is different we will issue you with a quote you before proceeding with any work. There may also be an associated inspection fee if you do not proceed with any repair.

The customer is responsible for the items/goods until they have been received by iPod Surgery. The customer will be liable for any damage caused to the goods when, in the opinion of the company, have been caused by inadequate packaging or through the customers own neglect.

We reserve the right to charge a restocking charge of up to 15% on goods which were ordered in error and have not been opened or used. This is at the sole discretion of the Company and prior authorisation is required.

No goods can be returned without the prior approval of the iPod Surgery.


We cannot guarantee, although we do make every effort, that this website will be free from defects and viruses. We also cannot guarantee a continuous internet presence especially when maintenance, modifications or repairs are needed. iPod Surgery is not liable for any loss or damages that may occur as a result of using this website. If you do find a fault please report it to us and we will make every effort to rectify it as soon as possible.

iPod Surgery is not liable for any telephone or other costs that you may incur in accessing this website or contacting us regarding an order or service. We are not responsible for any material or the service provided on any external websites which we may provide links to from this website.

We will not be responsible for any breach of these Terms and Conditions that is caused fire, flood or acts of terrorism or by other circumstances beyond our control.

Law and Jurisdiction

The law of England and Wales will apply to these Terms and Conditions and to any purchase of any goods or services from US. The courts of England and Wales shall have exclusive jurisdiction.