Frequently Asked Questions

Are the prices shown on the website inclusive of VAT?

Yes all prices shown on our site are inclusive of VAT.

I wish to drop my device off, what hours are you open?

We are open Mon-Fri 9:00-17:30.

What happens if parts are not in stock to repair my iPod, iPhone or iPad?

If the part we need to repair your iPod, iPhone or iPad is temporarily out of stock, you will only be charged for the lowest Service Level. Any amount due will be refunded. In the unlikely event the part we need is permanently out of stock, we will contact you and discuss either returning your device with a full refund or will offer to purchase your faulty unit.

Do I get any warranty on my repair?

Yes, for maximum peace of mind we offer a 90 days warranty on every repair or upgrade. If you have had a repair and need to utilize this warranty period, please email recalls@iPod-surgery.co.uk.

What models do you repair?

We only repair the models listed on the repair page.

Will I lose any data on my device?

We endeavour to make sure that your music is retained however on some occasions we cannot guarantee to save your data; especially if the fault is hard drive or mainboard related. It is therefore your responsibility to ensure you have a backup of your data.

What payment methods do you accept?

We currently accept Visa, Mastercard, Maestro and PayPal.

Is my payment secure?

Yes, we use industry standard SSL encryption for all transactions and do not store any credit card details on our systems once a transaction has taken place.

Should I send in any accessories with my device?

No, please only send us the iPod, we do not require anything else; no cables, headphones, chargers etc.

Do you accept international orders?

Yes we certainly do – however please contact us via customer.service@iPod-surgery.co.uk for a quote first and discuss delivery/return arrangements.



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